Cancellation policy

At Figurati Designs, we understand that plans can change. Orders may be canceled only while the applicable item or items remain unfulfilled.

Order Cancellations

You may request to cancel an order, or individual items within an order, at any time before those items have been fulfilled.

Once an item has been fulfilled, it can no longer be canceled. If you no longer wish to keep an item after it has been fulfilled, you may request a return or refund in accordance with our Returns and Refund Policy.

Submitting a cancellation request does not guarantee that the order will be canceled. Orders may move into fulfillment quickly, and we cannot guarantee that we will be able to stop an order once processing has begun. A cancellation is considered complete only after you receive confirmation from Figurati Designs.

Partially Fulfilled Orders

If an order contains multiple items and only some items have been fulfilled, you may request cancellation of any remaining unfulfilled items.

Items that have already been fulfilled cannot be canceled and are subject to our Returns and Refund Policy.

Backorders

When you purchase a backorder, you are purchasing an out-of-stock or soon-to-be-available product that is not currently in inventory.

You may cancel a backordered item at any time before it has been fulfilled.

Once a backordered item has been fulfilled, it can no longer be canceled. However, you may request a full or partial refund in accordance with our Returns and Refund Policy.

Estimated availability and fulfillment dates for backordered products are provided as estimates only and may change due to manufacturing, shipping, supply chain, or other circumstances outside our control.

Refunds for Canceled Orders

If your cancellation is approved after payment has already been collected, any applicable refund will be issued to the original payment method.

Depending on your bank, credit card issuer, or payment provider, it may take additional time for the refunded amount to appear in your account after the refund has been processed.

If only part of an order is canceled, the refund will apply only to the canceled item or items and any applicable charges associated with those items.

Shipping and Fulfillment

An order is considered fulfilled once it has been processed for shipment or otherwise marked as fulfilled in our system.

If a shipping label has been created or an order has entered the fulfillment process, we may no longer be able to cancel it. If the order ships before your cancellation request can be completed, the order will instead be subject to our standard return and refund procedures.

How to Request a Cancellation

To request a cancellation, please contact Figurati Designs customer support as soon as possible and provide your:

• Name
• Order number
• Email address associated with the order
• Item or items you would like to cancel

We will review the fulfillment status of the order and confirm whether the cancellation can be completed.

Changes to This Policy

Figurati Designs reserves the right to update or modify this Cancellation Policy from time to time. Any changes will be posted on this page and will apply to orders placed after the updated policy becomes effective.

For additional information regarding returns, refunds, or eligibility after an order has been fulfilled, please review our Returns and Refund Policy.