Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with all original packaging and included components. You will also need the receipt or proof of purchase.

To start a return, contact us at support@figuratidesigns.com. Please note that returns must be sent to:

Figurati Designs
960 Killian Rd, Ste D
Akron, OH 44312
United States

If your return is accepted, we will provide a return shipping label along with instructions on how and where to send your package. Items returned to us without first requesting and receiving return authorization will not be accepted.

For any questions regarding a return, please contact us at support@figuratidesigns.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work with you to make it right.

Exceptions and Final Sale Items

Custom parts, special-order parts, and personalized products are final sale and are not eligible for returns, exchanges, or refunds.

Sale items and gift cards are also final sale and cannot be returned or refunded.

If you have questions about whether an item is eligible for return, please contact us before submitting your return request.

Exchanges

The fastest way to receive a different item is to return the eligible item you currently have. Once your return has been accepted, you may place a separate order for the replacement item.

Custom parts, special-order parts, personalized products, sale items, and gift cards are not eligible for exchange.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, applicable consumer protection laws may provide you with the right to cancel or return your order within 14 days without providing a reason.

Returned items must be in the same condition in which they were received, unused, with all original packaging and included components. You will also need the receipt or proof of purchase.

Any exceptions to the right of withdrawal provided under applicable law, including exceptions that may apply to certain custom-made or personalized products, will continue to apply.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will automatically be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@figuratidesigns.com.